Emails and reminders are pre-configured on Contrast. That means, they will work without you having to set them up.
Of course it's possible to make changes.
You can do this by either changing the global settings (will apply to all emails). Or change them for a single event. Let's look at how this is done.
Global settings for email reminders
In the /settings
tab you'll find your global email settings. They're called global, because they apply to all your webinars.
You can also make changes to the emails of a single webinar, scroll to bottom.
Emails on registration
Upon registration people will receive a confirmation of their registration. This email contains their unique link to the webinar and a calendar invite that we automatically add to their calendar.
You can edit the text of this email. However, it's not possible to remove this email.
Before the live
These reminder emails help improve your attendance rates before your webinar starts. There are two emails set up already. You can of course add other reminders or remove them.
After the live
Once your webinar is over, you'll likely want to email people a link to the replay. On Contrast, we automatically send out this link to people that registered to your webinar.
Today, there are two different emails we send out. One to people that attended the webinar and another to people that didn't. Also these mails you can configure.
Default set-up for reminder emails
If you log in to Contrast for the first time, you'll find that we have automatically configured the following emails for you:
Confirmation email with a calendar invite
Reminder email, 10 minutes before the webinar goes live
Replay available, 10 minutes after the webinar is over
How to change the default reminder emails
You can edit the default reminder emails. Simply click on the edit
icon. This is what you can edit:
Subject
Email body
Button label (it is not possible to change URL the button redirects to)
When the email should be sent
How to create more reminder emails
You can add as many reminder emails as you like. Simply click on new email and decide to who you want to send this email:
People who registered to your webinar (everyone)
People that watched your live webinar
People that missed your live webinar
Now you can edit the text and decide when you want to send out this email.
Preview the email before saving it
If you want to check out what the email will look like, you can simply click on preview to get a preview in your inbox.
Emails and languages
Automatically all emails are set to English. You can change the copy yourself to any language you want.
Sender details
You can choose the sender manually. This is the alias under which your reminder emails will be sent.
You can change the reply-to (sender email) to your own email address. This email address will receive all replies including calendar invites.
Calendar invites
Calendar invites are automatically added to all emails we send out to your registrants. We make use of the industry standard .ics which is recognized by most email and calendar apps such as @gmail, @outlook and @yahoo.
Changing emails for a single event
It's possible to change the reminder emails for a single event. Simply click on the webinar you want to change the emails for.
Now customize your emails in the way you want. Copy and settings only apply to the event of this webinar.